Customer Relationship Management
Through our own skilled professionals, and by leveraging our network of partners, we help companies find the optimal tradeoff between providing value to customers and getting value in return from customers.CyberGenies provides organizations the skills and assets to improve the economic value of customer relationships in three areas:       

Marketing and Customer Strategy
Market Insight      
Customer Interaction Management

Supply Chain Planning
CyberGenies’ Supply Chain Planning group helps clients forge supply chain strategies
linked to greater cost-efficiency, increased business effectiveness and higher
levels of competitive differentiation. The key is functional application of process
reengineering and human performance, as well as solid proficiency with the latest
products from PeopleSoft, SAP and others.         

Using the newest Web-based technologies, CyberGenies' Supply Chain Planning specialists also help clients build eSynchronized planning processes that create strategic synergies across companies. This capability is equally key to our broad success with helping companies integrate business functions following a merger or
acquisition. Focus Areas         

Supply Chain Strategy         
Supply Chain Planning Solutions        
Demand Planning Solutions         
Collaborative Planning        
eSynchronized Supply Chain         
Merger Integration        
Network Optimization

Supply Chain Management
The Business-to-Business Revolution

The development of business-to-business (B2B) assets and capabilities is fast becoming an urgent business priority for financial services institutions. Recent growth in the B2B arena signals a revolution in how business will be conducted between organizations.

CyberGenies’ Supply Chain Management professionals help organizations develop the strategies, assets and speed necessary to participate fully in the B2B economy. Drawing on our deep financial services industry and functional skills, we help clients create business value through B2B product development and the creation of Internet-based exchanges and marketplaces.

Our Supply Chain Management Service Line is geared toward helping our clients extend business relationships, share information, integrate technology and collaborate more effectively.

Procurement

Integrated planning tools, Internet technologies, intranets, ERP, data management innovations and eMarkets all have contributed to the reinvention of procurement. Because leading-edge procurement is an inseparable part of the integrated, extended supply chain, CyberGenies' Procurement group works with companies to develop and implement strategies that transform buying and selling, and facilitate collaborative relationships across the supply chain. To learn more about how CyberGenies can help turn your company into a procurement performance leader, please complete a request for information form.

Research has shown that companies with well-managed, innovative, relationship-focused procurement practices outperform other companies in both financial and productivity terms. The reason is simple: In most companies, purchased materials account for at least 50 percent of cost of goods sold (COGS). So it stands to reason that procurement-savvy businesses generally are more successful. Consider a company whose purchased materials comprise 55 percent of COGS: A mere 1 percent reduction in that figure will produce the same margin lift as a 12 percent to 18 percent rise in sales growth.

Focus Areas

Procurement Transition
Procurement Effectiveness
Strategic Sourcing
Procurement Performance Optimization
Auction Management Services
eProcurement
eSourcing
OEM and Service Parts
Outsourcing

Strategy & Business Architecture

We assist organizations to develop visions, strategies, and new business models to pursue new value-creation opportunities. Our corporate strategy professionals focus on helping clients uncover new sources of value in the digital economy. We work with company boards and senior executives to review their capabilities, and to reevaluate, discard and rebuild elements of their business models in a continual cycle of renewal. We also design enhanced operating business models to gain efficiency and/or effectiveness and to support an organization’s strategy.

We reposition, transform and architect information technology capabilities to enable the value agenda. Dedicated to solving strategic technology issues that concerns CEOs, CIOs and senior business unit executives, our professionals weave business strategy with new and emerging technology capabilities to help shape and drive major technology investment programs. Our offerings include Creating Internet Advantage, Information Technology (IT) in mergers and acquisitions, IT transformation, IT Alignment and eGovernance.

Focus Areas
eEnabled Cost Reduction
Enabling clients to significantly reduce costs and create sustainable shareholder value by employing eEnabled business capabilities

IT in Mergers, Acquisitions, and Partnerships
Navigating a smooth course through the information technology integration process

IT Organization & Administration
Designing the IT roles and responsibilities, organization structures, processes, and incentives that align and link the efforts of IT decision-making to the business strategy

IT Transformation
Increasing the effectiveness of IT services, while reducing costs, to increase business performance

Business Transformation Outsourcing
Creating new and innovative ways to manage and operate one or more business functions within an enterprise in a manner that helps refocus the cost base around the business' strategic goals to increase shareholder value.

Solutions Engineering

CyberGenies can help transform your business with technology innovation. Our Solutions Engineering professionals architect and deploy technology-based business solutions that help your organization establish a differentiated position in the marketplace of your industry.

In the capabilities areas listed below, CyberGenies drives high-value technology solutions and helps our financial services clients reduce costs and increase revenue.

Enterprise Solutions - We leverage our knowledge of and experience in financial services, our relationships and alliances, and our proven delivery methodologies for major Enterprise Resource Planning products: Oracle and PeopleSoft.

Enterprise Integration (EI)-CyberGenies provides capabilities to support the selection, design, construction, and integration of EI solutions at financial and health services clients.

Microsoft Solutions-CyberGenies helps clients develop the strategies, skills and systems to leverage higher scalability, robustness and productivity of Microsoft's Windows 2000 and .NET server platforms.

IBM Solutions - We are certified in IBM WebSphere development with Visual Age for Java to create robust scalable Java applications based on Sun Microsystems J2EE specifications.